Privacy Policy

This document sets out the terms and conditions for the processing of personal data (hereinafter also referred to as “data”) and cookies in the area of the SerpenSystems.com online store, operated through the website, made available at the URL: https://serpensystems.com , hereinafter referred to as the “Store”.

§1. HOW TO CONTACT THE DATA CONTROLLER

The administrator of the personal data processed within the Store is SPACE ELECTRONICS Piotr Czech conducting business under the name of the company, based in , Poland, ŁÓDZKIE voivodship, Rawa Mazowiecka countryy, town. Rawa Mazowiecka, ul. Kochanowskiego, number 6, postal code 96-200, registered in the Central Register and Information on Business Activity conducted by the Minister of Development, under NIP: 8351615955 and REGON: 520867050.

The Data Controller can be contacted using the e-mail address: serpensystems@gmail.com

§2. ON WHAT BASIS WE PROCESS YOUR DATA

When collecting personal data, we always inform you of the legal basis for its processing. It stems from the provisions of RODO (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data on the free movement of such data and the repeal of Directive 95/46/EC – the General Data Protection Regulation). When we inform you of:

6(1)(a) RODO – this means that we process personal data on the basis of consent received,
6(1)(b) RODO – this means that we process personal data because it is necessary for the performance of a contract or for taking action prior to entering into a contract, at the request received,
6(1)(c) RODO – this means that we process personal data in order to fulfill a legal obligation,
6(1)(f) RODO – this means that we process personal data in order to fulfill legitimate interests.

§3. INFORMATION ABOUT THE PROCESSING OF DATA FOR THE PURPOSE OF CONCLUDING AND PERFORMING CONTRACTS, POSSIBLE CLAIM AND DEFENSE AGAINST THEM

We may process personal data necessary for the performance of the contract concluded with you. However, even before concluding it, we may process personal data necessary to take action on your request. The processing of this data is based on Article 6(1)(b) of the DPA.
During the performance of the contract and after its execution, we process personal data of a party to the contract for the purpose of possible processing of claims, as well as their investigation. Our legitimate interest is, for example, the possibility of responding to a possible complaint, which we are obliged to do under separate provisions of civil law. In such a case, we will process personal data based on the legitimate interest of defending against or asserting possible claims. We will process this data on the basis of Article 6(1)(f) of the RODO.
We will store this data for the period necessary for the fulfillment of the designated purposes, no later than until the statute of limitations for claims under separate laws.
You have the right to access, rectify, erase, restrict processing of your data, the right to data portability, as well as the right to lodge a complaint with a supervisory authority. In the situation of data processing for the purpose specified in point 2, you also have the right to object to its processing.
Provision of this data is voluntary, but failure to provide this data will prevent the conclusion of a contract or its execution.
Recipients of this data are: our web host, email service provider, IT service provider, shipping service provider, accounting and invoicing software service provider, electronic payment service provider, legal, consulting and debt collection service provider, and other service providers we use for the designated purpose.

§4. INFORMATION ON DATA PROCESSING FOR SENDING NEWSLETTERS

We allow you to subscribe to the list of recipients of our newsletter. If you have used this functionality, we process your personal data precisely for the purpose of sending the newsletter. The newsletter may contain advertising, commercial or marketing content.
We process this data on the basis of your consent and thus Article 6(1)(a) RODO.
You have the right to withdraw the consent you have given at any time. However, the withdrawal of consent does not affect the lawfulness of previous data processing.
We will store your data until you withdraw the consent you have given. In case you never withdraw it, we will process your data until we stop sending the newsletter.
You have the right to access, rectify, delete, restrict processing of your data, the right to data portability, and the right to lodge a complaint witha supervisory authority.
Providing this data is voluntary, but failure to provide this data will prevent the newsletter from being sent.
Recipients of this data are: our web host, IT service provider, email service provider and newsletter sending service provider.

§5. INFORMATION ON DATA PROCESSING FOR SENDING NOTIFICATIONS

We allow you to subscribe to the list of recipients of our notifications displayed via your web browser. If you have used this functionality, we process your personal data precisely for the purpose of sending it. Notifications may contain advertising, commercial or marketing content.
The processing of this data is based on your consent and thus Article 6(1)(a) of the DPA.
You have the right to withdraw the consent you have given at any time. However, the withdrawal of consent does not affect the lawfulness of previous data processing.
We will store your data until you withdraw the consent you have given. In case you never withdraw it, we will process your data until we stop sending notifications.
You can revoke your consent to data processing in your web browser.
You have the right to access, rectify, erase, restrict processing of your data, the right to data portability, and the right to lodge a complaint with a supervisory authority.
Provision of this data is voluntary, but failure to provide this data will prevent the sending of notifications.
Recipients of this data are: our web host, advertiser and notification sending service provider.

§6. INFORMATION ABOUT DATA PROCESSING FOR DIRECT MARKETING AND PROFILING

We may process your personal data for direct marketing purposes. This happens, for example, when we respond to your message with details of our offerings.
For direct marketing purposes, we may use profiling, which involves automated decision-making to display advertisements to you. This decision is made on the basis of the actions you take on the Store, and in particular on the basis of the contracts you enter into or the pages you view. In practice, profiling supports the usability of our Store by allowing us to present you with content that may potentially be of interest to you.
We process this data on the basis of Article 6(1)(f) of the RODO.
We will store your data until the time necessary for the purpose of implementation.
You have the right to access, rectify, erase, restrict processing of your data, the right to data portability, the right to object to data processing, and the right to lodge a complaint with a supervisory authority.
You have the right not to be subject to profiling, unless you have consented to it. However, in that case, the basis for the processing of your data will be the consent you have given (Article 6(1)(a) RODO), which you can revoke at any time. In that case, too, your data will be processed then, too, your data will be processed until you withdraw the consent you have given.
Providing this data is voluntary, and failure to provide this data will prevent direct marketing activities.
Recipients of this data are: our web host, IT service provider, email service provider, advertising service provider, and the provider of the communicator available on the Store’s website.

§7. INFORMATION ABOUT DATA PROCESSING FOR SECURITY PURPOSES

From the moment you launch our website, we process data such as:
1. the public IP address of the device from which the request came,
2. the type and language of the browser,
3. the date and time of the request,
4. the number of bytes sent by the server,
5. the URL of the previously visited page, in case the visit occurred using this link,
6. information about errors that occurred in the execution of the query.
Our legitimate interest in this processing is to keep server event logs and protect the Store from potential hacking attacks and other abuses.
Including, the ability to determine the IP address of a person performing an unauthorized activity in the area of the Store, such as attempting to break security, or publishing prohibited content, or attempting unauthorized activities using our servers.
We process this data on the basis of Article 6(1)(f) of the RODO.
We will store this data for the period necessary for the fulfillment of the designated purposes, but no later than until the statute of limitations for claims under separate laws.
You have the right to access, rectify, erase, restrict processing of your data, object to its processing, as well as the right to lodge a complaint with a supervisory authority.
Providing this data is a condition for using the Store. Failure to provide this data will prevent the use of the Store.
The recipient of this data is our web host and IT service provider.

§8. INFORMATION ON DATA PROCESSING FOR NOTIFICATION OF GOODS

The Store has the functionality of sending a notification about the selected goods to the e-mail address entered by the user.
Our legitimate interest in this processing is the fulfillment of the user’s request, and the subsequent safeguarding of the Store against potential abuse.
We process this data on the basis of Article 6(1)(f) of the RODO.
We will store this data for the period necessary to fulfill the designated purposes, but no later than until the statute of limitations for claims under separate laws.
The data subject has the right to access, rectify, erase, restrict processing of his/her data, object to its processing, as well as the right to lodge a complaint with a supervisory authority.
Providing these data is a condition for sending the notification. Failure to provide this data will prevent this action.
The recipient of this data is our web host and IT service provider.

§9. INFORMATION ON DATA RECIPIENTS

When processing your personal data, we use external services. Therefore, the recipients of your personal data may be third parties. When collecting personal data, we always inform you about these recipients, but for the primacy of the readability of the communication, we do so briefly. Therefore, we hereby clarify that when we inform you of particular categories of recipients, these are the following:

Shipping provider / couriers: DHL, DPD, GLS or InPost or a supplier that we will inform you of at the ordering stage.
Hosting provider: Dhosting.pl
Email service provider: Dhosting.pl
Provider of legal/advisory/collection services – these service providers are established on a case-by-case basis, should the need arise.
Provider of electronic payment services: STRIPE

§10. INFORMATION ON THE TRANSFER OF DATA TO THIRD COUNTRIES

Due to the fact that we use third-party providers, your personal data may be transferred outside the zone of the European Economic Area, namely to the country: United States of America (USA).
The European Commission has determined that certain countries outside the European Economic Area (EEA) adequately protect personal data.
As the country to which we transfer personal data has not been recognised as a secure country, the transfer of data is based on a contract containing standard data protection clauses adopted by the European Commission.

§12. ABSOLUTE RIGHTS OF DATA SUBJECTS

When we write about the rights related to the processing of your personal data, we refer to the rights described below. The possibility of exercising the following rights is independent of the legal basis for the processing of your personal data.

Right of access

You have the right to obtain confirmation from us as to whether we are processing personal data relating to you. If this is the case, you have the right to access this data, as well as to receive additional information about:

the purposes of the processing,
the categories of data concerned,
the recipients or categories of recipients to whom the data have been or will be disclosed, in particular recipients in third countries or international organisations,
where possible, the intended period of data retention and, where this is not possible, the criteria for determining that period,
the right to request us to rectify, erase or restrict the processing of your data, to object to such processing, and the right to lodge a complaint with a supervisory authority,
the source of the data, if your data was not collected from you,
automated decision-making, including profiling, and the modalities of such decision-making, as well as the significance and foreseeable consequences of such processing for you.

Upon receipt of such a request, we are obliged to provide a copy of the personal data being processed. If such a request is received by e-mail and if we do not receive another objection, we will also provide the information by e-mail.

Right to rectification of data

You have the right to request us to immediately rectify personal data concerning you that is inaccurate. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data, including by providing an additional statement.

Right to erasure (to be forgotten)

You have the right to request us to delete personal data concerning you immediately. We are then obliged to delete your personal data without undue delay if one of the following circumstances applies:

you have withdrawn your consent to the processing of your personal data and we have no other basis for processing it,
you have made an effective objection to the processing of data concerning you,
your personal data has been processed unlawfully,
your personal data must be erased in order to comply with a legal obligation,
your data was collected in connection with the offering of information society services.

Right to restrict processing

You have the right to request us to restrict processing in the following cases:

when you question the accuracy of the data – for a period allowing us to check the accuracy of the data,
the processing is unlawful and you object to the erasure of the data, requesting instead that we restrict its use,
we no longer need your personal data for the purposes of the processing, but you need them to establish, assert or defend your claims,
you have objected to the processing of your data – until it is determined whether the legitimate grounds on our side override the grounds for your objection.

Automated decisions, including profiling

You have the right not to be subject to a decision that is based solely on automated processing, including profiling, and produces legal effects on you or similarly significantly affects you.

The right does not apply if this decision:

is necessary for the conclusion or performance of a contract between you and us,
is permitted by Union or Republic of Poland law and which provides for appropriate measures to protect your rights, freedoms and legitimate interests, or is based on your explicit consent.

Right to lodge a complaint

You have the right to lodge a complaint in relation to the processing of your personal data, to the supervisory authority: President of the Office for Personal Data Protection, POLAND, 2 Stawki Street, 00-193 Warsaw, tel. 22 531 03 00, fax. 22 531 03 01, e-mail: kancelaria@uodo.gov.pl.

§13. RELATIVE RIGHTS OF PERSONS WHOSE DATA ARE PROCESSED

When we write about rights related to the processing of your personal data, we refer to the rights described below. The possibility of exercising them depends in each case on the legal basis for processing personal data.

The right to withdraw consent to processing

In the event that we process your personal data on the basis of your consent to do so, you have the right to withdraw your consent at any time. Naturally, the withdrawal of the granted consent does not affect the lawfulness of the earlier processing of personal data.

Right to data portability

You have the right to receive your personal data you have provided to us, in a structured and commonly used machine-readable format. You also have the right to send this personal data to another controller without hindrance from us, if the processing takes place:

on the basis of consent or under contract, and
by automated means.

When exercising the right to data portability, you have the right to request that we send the personal data directly to another controller, as long as this is technically possible. This right must not adversely affect the rights and freedoms of others.

Right to object

If we process your personal data on the basis of Article 6(1)(f) of the RODO, you have the right to object to the processing of such data on grounds relating to your particular situation.

We are then no longer allowed to process this personal data unless we demonstrate the existence of:

valid, legitimate grounds for processing, and these grounds must override your interests, rights and freedoms, or grounds for establishing, asserting or defending claims.

Also, if you object to the processing of your personal data for direct marketing purposes, then we will not be able to process it for such purposes.

§14. COOKIES – INTRODUCTION

The Store’s website uses cookies. These are commonly used, small files containing a string of characters that are sent to and stored on the end device (e.g. computer, laptop, tablet, smartphone) used when visiting the Store. The information is sent to the memory of the browser used, which sends it back the next time you visit the website. We can categorize cookies according to three methods of division.

In terms of the purposes of using cookies, we distinguish their three categories:

Necessary files – these files enable the proper operation of the website and its functionality, such as authentication or security cookies. Without saving them on your device, using the website will be impossible.
Analytical files – these files enable monitoring of opened web pages, traffic sources, time spent on the website. Without saving them, the use of the website functionality will not be restricted.
Advertising files – these files allow you to display personalized advertisements within or outside the website area. Without saving them, the use of website functionality will not be limited.
Social media files – these files allow you to display a fanpage in the website area, as well as to like it. Without saving them, the use of the functionality of the website will not be limited.
YouTube files – these files allow you to display an embedded video file. Without saving them, the display of video files will not be possible.

In terms of their expiration time, we distinguish two categories of cookies:

session files – existing until the end of a given session,
permanent files – existing after the end of the session.

In terms of distinguishing the entity administering cookies, we distinguish:

our cookies,
third-party cookies.

§15. ADMINISTRATOR COOKIES

The cookies administered by us allow for:

authentication of access,
maintaining a session after logging in,
securing the Store against hacking attacks,
“remembering” by the browser the content of the fields of completed forms (optional),
“remembering” by the browser of items added to the shopping cart.

This makes the use of the Store’s functionality easier and more pleasant.

§16. THIRD-PARTY COOKIES

The use of third-party cookies is subject to the privacy and cookie policies used by these entities.

GOOGLE

We use cookies administered by Google Inc. 1600 Amphitheatre Pkwy, Mountain View, CA 94043, United States for services:

Google Ads – advertising files, used to conduct and evaluate the quality of advertising campaigns, implemented using the Google Ads service,
Google Analytics – analytical files, used to study user behavior and traffic and compile traffic statistics,
YouTube – they allow the display of YouTube video files embedded on the website.

Collected by Google Inc are anonymous and aggregate in nature. In particular, they do not contain identifying characteristics (understood as personal data) of the Store’s users. Using the aforementioned services, we collect such data as the sources of acquisition of users visiting the Store, as well as their behavior on the Store website, information on the devices and browsers they use, IP address, domain, demographic data (age, gender), interests and geographical data.

For more information in this regard, click here: https://policies.google.com/technologies/cookies

FACEBOOK

We use files administered by Facebook Inc. 1 Hacker Way, Menlo Park, CA 94025, United States:

Functional cookies used by Facebook Inc. 1 Hacker Way, Menlo Park, CA 94025, United States. These cookies may be used to link your account on the third-party social networking site Facebook with your account on the Store. These files may also be used to process on Facebook your activities performed with the “Share” or “Like” buttons. The processing of these activities may be public.
Advertising pixel tags, used by Facebook Inc. 1 Hacker Way, Menlo Park, CA 94025, United States. These are elements published in digital content and enable the recording of information, for example, about activity carried out on the website, as well as the evaluation of the effectiveness of advertisements. Management of the Facebook Inc. pixel tag is possible through Facebook, in its user panel

For more information in this regard, click here: https://www.facebook.com/policies/cookies/

HOTJAR

We use cookies administered by Hotjar Limited, Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta. Through the Hotjar tool, we analyze your activities on our website, including: information about your device and browser and its language, location, and anonymized IP number. We perform this analysis in order to optimize our website for usability. If you wish to object to the processing of your data for these purposes, please use the link: https://www.hotjar.com/legal/compliance/opt-out.

INSTAGRAM

We use cookies used as part of the Instagram service by Facebook Inc. 1 Hacker Way, Menlo Park, CA 94025, United States. These cookies may be used to connect your account on the third-party social network Instagram with your account on the Store (as long as we provide such functionality and as long as you use that account). These cookies may also be used to display personalized advertisements to you via Instagram. For information about the conditions for objecting to the processing of your personal data for this purpose, please see here: https://www.facebook.com/help/instagram/155833707900388

The use of third-party cookies is subject to the privacy and cookie policies of these third parties. The current policies of third parties in this regard, can be found on the websites listed and here: https://www.e-regulaminy.pl/biuletyn/polityki-prywatnosci-i-plikow-cookies/.

§17. CONSENT TO THE USE AND MANAGEMENT OF COOKIES

With the exclusion of essential cookies, their processing is based on the user’s consent.

Consent to the processing of cookies is voluntary and can be revoked at any time. However, please note that lack of consent to the use of certain cookies may result in restrictions on the use of the Store and its functionality, or even prevent such use.

Granting consent to the processing of cookies can be done:

through the settings of the software installed in the telecommunications terminal device used by the user,
through the use of a button containing a statement of consent to the processing of cookies or confirmation of reading its terms and conditions,
by means of the settings available in the website area.

§18. CACHE

When you use the Store’s website, we may automatically use the cache memory installed on your device. Within the local memory, it is possible to store data inter-sessionally, i.e. between successive visits to the Store’s website. The purpose of using the cache is to speed up the use of the Store, by eliminating the situation in which the same data would be repeatedly downloaded from the Store, thus overloading the user’s Internet connection. The cache may also store such data as your login password.

§19. LINKS TO OTHER WEBSITES OR SOFTWARE

The Store may contain links to other websites or software. We are not responsible for the privacy and cookie processing policies of these websites or software. We recommend that you read the privacy and cookie policies of these websites or software after accessing them or before installing them.

§20. CHANGES TO PRIVACY AND COOKIES POLICY

The Privacy and Cookies Policy comes into force on the date of publication on the Store’s website.
The Privacy and Cookies Policy is changed by publishing its new content on the Store’s website.
We publish information about changes to the Privacy and Cookies Policy in the area of the Store’s website, no later than 3 days before the effective date of its new wording.

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