Terms and Conditions

TERMS AND CONDITIONS FOR THE PROVISION OF ELECTRONIC SERVICES

serpensystems.com

The regulations were originally written in the default form in Polish. They have been translated into English, for your convenience. If anything is unclear, please contact us!

§1 General provisions

The Seller provides the Services in accordance with these Terms and Conditions and generally applicable laws.
The Services are provided via the Shop’s website 24 hours a day, 7 days a week.
The Seller makes these Terms and Conditions available on the Store’s website and may make them available in the Customer’s Account or attach them to e-mails containing declarations of acceptance of Customers’ offers. Customers may at any time: access the Terms and Conditions, record them, obtain and reproduce them by printing or saving on a data carrier.
The information provided on the Store’s website does not constitute an offer by the Seller within the meaning of polish Article 66 of the Civil Code Act, but only an invitation to Customers to submit offers for the conclusion of a contract, in accordance with Article 71 of the Civil Code Act.
In order to use the Shop, it is necessary for the Customer to have a data communication device with access to the Internet, a correctly configured web browser in the current or previous version: Microsoft Edge, Mozilla Firefox, Google Chrome, Safari or Opera, with JavaScript enabled, as well as an active and correctly configured e-mail account.
The use of the Shop may incur costs of Internet access and data transmission fees, to the extent established by the agreement with the telecommunications operator used by the Customer.

§2 Registration of an account in the shop

The agreement for the provision of the Customer Account Service is concluded for an indefinite period of time at the moment of confirmation of the registration of the Customer Account by the Seller.
The subject of this Customer Account Service is the provision of a Customer Account panel, which makes it possible, among other things, to manage the Customer’s data and orders.
In order to create a Customer Account, a voluntary and free registration is required. It is done by filling in and sending a registration form to the Seller, which is made available on the Shop’s website.
The condition for correct completion of the registration form is to complete all its compulsory and possibly optional fields, using true, complete and Customer-related data or information.
Before sending the registration form, the Customer should declare, by ticking its appropriate box, that he/she has read the Terms and Conditions and accepts its provisions.
Before sending the registration form, the Customer may, by ticking its appropriate box, voluntarily declare that he/she agrees to the processing of his/her personal data for marketing purposes by the Seller.
The Seller informs that the marketing purposes indicated above may include in particular sending commercial information by the Seller, using the Client’s contact details. The consent referred to in the above point may be withdrawn at any time.
Sending the registration form to the Seller takes place using the functionality of the Shop and through it.
The use of a Customer’s Account is possible after its creation and subsequent logging in with an appropriate login and password.
Termination of the agreement for the provision of the Customer’s Account service may be made without giving any reason and at any time, using its functionality or by sending the Customer’s statement to that effect to the Seller, e.g. by e-mail or letter.

§3 Basic shop functionalities

The Seller makes the following basic Shop functionalities available to Customers:
1. providing a contact form,
2. making the search engine for Goods available,
3. entering an opinion about Goods,
4. providing a gross order value calculator.
In order to use the contact form functionality, it is necessary to fill in its mandatory fields, enter the desired content and then send a message to the Seller. The Seller will respond promptly, using the Store’s functionality, either by telephone or electronically by sending an e-mail message.
To search for Goods in the Shop, enter the desired content in the search area of the Shop and then confirm it. The functionality makes it possible to search the Shop’s resources using keywords entered by the Customer. In addition, the functionality can enable an advanced search for selected criteria.
To enter an opinion about an Item, use the feedback form by completing its mandatory fields and entering the declared rating or content. The functionality may allow a rating to be given on a marked scale.
In order to use the function of the gross order value calculator, you need to enter the selected Goods for which the calculation will take place.
The result obtained is an estimate and is presented for information purposes.
The use of some of the aforementioned functionalities may require having a Customer Account and logging into it. The Seller reserves the right to temporarily disable or introduce new functionalities.

§4 Orders placed through the Shop

Orders for Goods can be placed via the Shop website 7 days a week and 24 hours a day, using the Basket function. Once the order list of Goods has been completed, in the Basket area, the Customer proceeds to the fulfilment of the order.
Once the order list of Goods has been completed, in the Basket area the Customer selects the method of Delivery and payment.
In the event that the Customer is a logged-in Customer Account holder, the Customer proceeds to the next ordering step as a logged-in Customer.
In the event that the Customer is not the logged-in Customer Account holder, the Customer selects the method of ordering:
1. using a Customer Account which will be registered. The Customer then registers a Customer Account and proceeds to the next step of ordering using this account,
2. without using a Customer Account. The customer then moves on to the next ordering step,
3. using the existing customer account. The Customer then proceeds to the next step of ordering.
When placing an order, the Customer enters or selects:
1. his/her identification and contact details,
2. address data for the delivery of the Goods,
3. billing data.
The placement of the order is preceded by the Customer receiving, through the display in the Basket area, information on the total price for the order including taxes and related costs, in particular Delivery and payment costs.
Placing an order may be done by using the appropriate button in the Basket and is tantamount to the Customer making an offer to the Seller to conclude a contract of sale of the Goods included in the order.
Before submitting the order form, by ticking the appropriate check box, the Customer should declare that he/she has read the Terms and Conditions and accepts its provisions.
An order that has been placed may be changed by the Customer until the Seller receives information about shipment of the Goods.
The change of the order may include its cancellation, partial cancellation, extension with additional Goods, change of the delivery address.
The Seller shall immediately inform the Customer of the impossibility of accepting the order in case of circumstances causing it. This information shall be given by telephone or e-mail. The information may constitute a rejection of the offer in its entirety or include the following proposals for order modification:
1. rejection of the offer in the part that cannot be fulfilled, resulting in a recalculation of the order value,
2. to divide the Goods to be delivered into the part the delivery of which is possible and the part the delivery of which will take place at a later date, which shall not result in recalculation of the order value.
The Seller’s acceptance of the Customer’s offer subject to the change referred to in the above paragraph shall be deemed as a new offer requiring the Customer’s acceptance for the purpose of concluding the Sales Agreement.
Confirmation of order acceptance by the Seller takes place by sending an immediate e-mail message. The message contains the terms and conditions of the Sales agreement agreed upon by the parties, as well as the data entered by the Customer in the order form, so that any errors therein can be detected. If such an error is detected, the Customer may notify the Seller of this fact by sending an e-mail message indicating the correct data.
Confirmation of the order is tantamount to the Seller’s acceptance of the offer to conclude the Sales Agreement made by the Customer.

§5. Sales

The Seller shall provide the Service of Sale of Goods to the Customers at a distance.
The subject matter of the Sales Contract includes the Seller’s obligation to transfer ownership of the Goods to the Customer and to release them, as well as the Customer’s obligation to collect the Goods and to pay the Seller the price of the Goods.
The Seller reserves the right to conduct promotional campaigns, consisting in particular in reducing the price of the Goods or Services until a specified date or exhausting the stock of Goods subject to promotion.
By concluding the contract of Sale, the Seller undertakes to deliver Goods without defects to the Customer.
The conclusion of the contract of Sale takes place at the moment of confirmation of acceptance of the Customer’s order by the Seller.
The delivery of the Goods takes place at the time specified in the description of the Goods, by the Third Party Supplier.
The delivery time of the Goods is subject to change in the event of a change in the order by the Customer.
The release of the Goods takes place:
1. if the Customer chooses the option of Delivery by Carrier, on Working Days to the address provided by the Customer,
Detailed information on the available Delivery methods, Carriers and associated costs are published on the Store’s website and the Customer is informed of them during the ordering process.
The Goods are released no sooner than the Customer has paid for them.
Confirmation of the release of the Goods to the Carrier for delivery can be made by sending an e-mail to the Customer’s e-mail address.
The risk of accidental loss of or damage to the Goods shall pass to the Consumer upon delivery to the Consumer.
If the Customer chooses the option of Delivery via a Carrier, it is recommended that the delivered consignment is examined by the Customer in the presence of the Carrier.
If the consignment is found to be damaged, the Customer has the right to request the Carrier to draw up a proper protocol.

§6 Payment

The value of payment for the Sale is determined on the basis of the price list of Goods which can be found on the Seller’s website at the time of ordering the Goods.
The prices given on the Seller’s website next to the given Goods are gross prices given in Polish zloty or in Euros depending on the country of the Customer and include the value of VAT, and do not include the costs of Goods Delivery and the chosen form of payment, unless the information about free Goods Delivery is given at the order.
The Customer shall bear the costs of transaction and delivery of Goods.
The total price of the order, visible in the shopping cart area before placing the order and after selecting the method of Delivery of the Goods and payment, includes the price for the ordered Goods together with tax and all related costs, in particular delivery and transaction costs.
The total order price is binding for the Seller and the Customer.
The Seller allows the following methods of payment for the Sales Services provided:
1. by traditional bank transfer to the Seller’s bank account with the number: 43109028350000000149465689,
2. using an external payment system STRIPE, operated by Stripe, Inc. 185 Berry Street, Suite 550, San Francisco, CA 94107, USA. Website: https://stripe.com/
The customer is obliged to make the payment:
1. within 7 days – in case of choosing the payment method by traditional transfer,
2. at the time of placing the order – in case of choosing the payment method using an external payment system.
Refund of payments by the Seller shall be made immediately, no later than within 14 days from the date the cause arises, in the case of:
1. withdrawal from the contract by the Consumer,
2. cancellation by the Consumer of an order or part of an order paid for before processing,
3. recognition by the Seller of the claim covered by the complaint in whole or in part, on the basis of generally applicable regulations.
The payment shall be returned using the same method of payment that was used by the Customer in the original transaction, unless the Customer agrees to a different solution that does not involve any costs for the Customer.
The Seller shall not be obliged to reimburse additional costs incurred by the Customer for the Delivery of the Goods if the Customer has chosen a method of Delivery of the Goods other than the cheapest ordinary method of Delivery offered by the Seller.

§7 Warranties

The Goods may be covered by the guarantee of the Seller, the manufacturer or the distributor.
The guarantee shall be granted by submitting a guarantee statement which defines the obligations of the Guarantor and the Client’s rights in case the Goods do not have the properties specified in this statement.

§8 Complaints

Complaints may be filed on account of the warranty or guarantee, in case it is granted.
If the Goods are covered by the guarantee, the Customer is entitled to complain about the Goods using the rights under the guarantee by filing a complaint through the Seller or directly to the guarantor. If the Consumer exercises warranty rights, the time limit for exercising warranty rights is suspended from the date of notifying the Seller about the defect. The time limit shall continue to run from the date of the guarantor’s refusal to perform the obligations under the guarantee or ineffective lapse of time for their performance.
The right to exercise warranty rights shall apply irrespective of any rights under the guarantee. The exercise of any rights under the guarantee shall not affect the Seller’s liability under the warranty.
Warranty claims may be made by letter or e-mail to the postal or electronic address of the Seller. It can be submitted using the form, the specimen of which is attached to the Terms and Conditions, but it is not obligatory.
In the content of the submitted warranty complaint, it is recommended to include:
1. contact details of the Consumer, which will be used to respond to the complaint and to conduct the related correspondence,
2. the number of the Consumer’s bank account that will serve to reimburse the money in the event of such a circumstance,
3. a description of the problem and identification data of the Consumer.
In the event that the warranty complaint relates to the Goods, in order for the complaint to be considered by the Seller, the Consumer is obliged to deliver or send the Goods under complaint to the address of the Third Party Supplier, at the Seller’s expense. If, due to the nature of the Goods or the way in which they are installed, delivery of the Goods would be excessively difficult, the Consumer shall be obliged to make the Goods available to the Seller at the place where the Goods are located.
The Seller shall recognise complaints on account of:
1. warranty within 14 days from the date of notification,
2. warranty, if any, within the time limit specified in the warranty terms and conditions.
The Seller shall inform the Consumer about the method of resolving the received complaint:
1. on account of the warranty by e-mail or by ordinary letter, depending on the will of the Consumer or the method used by the Consumer to lodge
2. the complaint on account of a possible guarantee in the manner specified in the guarantee conditions.
In the event that the warranty complaint relates to Goods that are subject to shipment to the Consumer after recognition of the complaint, the Seller shall deliver or send the Goods to the Consumer’s address.
The reimbursement of funds in connection with a warranty complaint will be made using the method of transfer to a bank account or by postal order, in accordance with the Consumer’s wishes.
The application of warranty rights is excluded for Customers who are not Consumers.

§9 Out-of-court complaint handling and redress of grievances

The consumer has the possibility to use the following out-of-court complaint handling and claim procedures:
1. submitting an application to resolve a dispute arising from a concluded Sales Agreement to a permanent amicable consumer court operating at the Trade Inspection, the address of which, in view of its jurisdiction, can be determined via the website of the Office of Competition and Consumer Protection, maintained at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq596,
  filing an application for the initiation of mediation proceedings for an amicable settlement of a dispute between a Consumer and a Seller to the voivodeship inspector of the Trade Inspection, whose address, considering its jurisdiction, can be established via the website of the Office of
2. Competition and Consumer Protection, run at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq595,
  use of the assistance of a district or municipal consumer ombudsman or a social organisation whose statutory tasks include consumer protection,
3. filing a complaint via the EU ODR online platform, available at URL http://ec.europa.eu/consumers/odr/, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.
Detailed information on the procedure for out-of-court ways of dealing with complaints and redress, as well as rules of access to these procedures, can be found at the premises and on the websites of the entities listed in point 1.
The list of entities and institutions that carry out tasks related to out-of-court settlement of consumer disputes and detailed information on this subject can be found on the website of the Office of Competition and Consumer Protection, available at the URL https://www.uokik.gov.pl.

§10 Withdrawal from the contract

The provisions contained in this Article concerning the right of withdrawal by Consumers shall apply to an individual concluding a contract directly related to his/her business activity, when it follows from the content of that contract that it does not have a professional character for that person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
The Consumer may, without giving any reason, withdraw from the contract within 14 days from the date of conclusion of the contract, including the Sales contract, subject to the norms indicated in the content of the instruction on withdrawal from the contract annexed to the Regulations.
A consumer may withdraw from a contract by submitting a declaration of withdrawal to the Seller. The declaration may be made on a form, a specimen of which is attached to the Terms and Conditions.
Immediately, but no later than within 14 days from the date on which the Consumer has withdrawn from the contract, he/she is obliged to return the Goods to the Third Party Supplier. It is sufficient to send the Goods back before the deadline. This provision shall not apply if the Seller has offered to collect the Goods himself.
A consumer who has exercised his right of withdrawal is obliged to return the Goods to the address of the Third Party Supplier.
The Consumer shall be liable for any diminution in the value of the Goods resulting from the use of the Goods beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods.
In the event of withdrawal, the contract shall be deemed not to have been concluded. If the Consumer has made a declaration of withdrawal before the Seller has accepted his offer, the offer shall cease to be binding.

§11 Data processing and cookies

Information on the conditions for processing personal data can be found in the Shop’s Privacy and Cookies Policy.
Information on the cookies used can be found in the Shop’s Privacy and Cookies Policy.

§12 Licence terms

The Seller grants to Customers using the Store a free licence for their own personal use and in order to enable the use of the Store, subject to these terms and conditions.
The name of the Store, the graphic design of the Store, the structure of the Store, the Store, the source or compiled code of the Store, the web pages used to operate the Store, and any documents developed by the Seller in connection with making the Store available, including also related works, including the Terms and Conditions and other documents or messages sent in connection with the provision of services, constitute works within the meaning of copyright law. The Seller does not transfer to the Customer the economic copyrights to the Store or any works forming part of it, nor the right to grant permissions on the subject of disposing of the economic copyrights to these works or the Store and using them, as well as the right to exercise other dependent rights, not reserved in the licence terms.
The right to use the Store and the related works, applies in the following fields of exploitation: recording and reproduction in the memory of a telecommunications device at a place and time of one’s own choosing and access and display via a telecommunications device at a place and time of one’s own choosing.
The customer may not: lend, lease or resell the works or any part of them, as well as create derivative works based on them, make alterations to the works, remove any ownership or copyright notices that may appear in the area of the works, use the works for purposes that violate applicable common law or ethical and moral standards.
The licence is unlimited in time, unlimited in territory and non-exclusive, and applies to the entirety of the Shop and the related works. The Vendor retains the exclusive right to decide to maintain the integrity of the Store.
By publishing any content in the Store, especially: comments or opinions, the Customer grants the Seller a free, time-limited, territorially unlimited and non-exclusive licence to use them in the following fields of exploitation: publication in the area of the Store’s website, recording and reproduction in the memory of a telecommunication device at a place and time of one’s own choice, access and display via a telecommunication device at a place and time of one’s own choice, while retaining the right to grant a sub-licence referred to in the above points, in order to enable Customers to use the Store.
The Customer acknowledges that it is prohibited to supply to or through the Store, content:
1. unlawful,
2. that may mislead other Customers,
3. violating the personal interests of Customers, the Seller or third parties,
4. content commonly regarded as offensive, vulgar or offensive to good morals, in particular: pornographic content, content advocating the use of drugs or excessive alcohol consumption, content advocating racism, xenophobia or spreading hatred.
The Seller is entitled to remove or moderate content that violates the provisions of the Terms and Conditions.

§13 Validity and amendment of the Terms and Conditions

The Terms and Conditions shall come into effect within 3 days of their publication on the Store’s website.
The Terms and Conditions may be amended due to changes in the provisions of law concerning the subject matter of the provision of Services, as well as due to technical or organisational changes concerning the services provided by the Seller.
The Terms and Conditions are amended by publishing their new content on the Store’s website.
An amendment to the Terms and Conditions shall not apply to Sales agreements concluded before the date of its amendment.
Information about changes to the Terms and Conditions is published on the area of the Store’s website within 3 days before the new version is effective.
The Seller shall send information on amendments to the Terms and Conditions electronically if the parties are bound by a contract concluded for an indefinite period.

§14 Final provisions

The meaning of capitalized terms is as explained in the section describing the definitions used in the Terms and Conditions.
The Seller shall not be liable for:
1. interruptions in the proper functioning of the Shop and improper provision of Services due to force majeure, in relation to non-consumers,
2. interruptions in the proper functioning of the Shop and improper provision of Services to non-consumer Clients, caused by technical operations or cause attributable to the entities through which the Seller provides the Services,
3. benefits lost by Customers who are not Consumers.
If it is not possible to amicably resolve a dispute between the Seller and a Customer who is not a Consumer or a Consumer not residing in the territory of the Republic of Poland in circumstances where such a possibility is allowed by the provisions of its national law, the court competent to resolve the dispute shall be the court having jurisdiction over the registered office of the Seller.
In relation to Customers who are not Consumers or Consumers who do not reside in the territory of the Republic of Poland, in the event that the provisions of their national law allow for such possibility, the law of the Republic of Poland shall be applicable to the performance of the agreement concluded with the Seller and settlement of disputes related thereto.
The provisions of the Terms and Conditions are not intended to exclude or limit the rights of a Customer who is a Consumer under the provisions of the local universally applicable law.
In relation to agreements concluded with the Seller, in the case of inconsistency of the Terms and Conditions with universally applicable laws of the Consumer’s country, these laws shall apply.
If any provisions of the Terms and Conditions prove to be invalid or ineffective, this circumstance shall not affect the validity and effectiveness of the remaining provisions of the Terms and Conditions. The invalid or ineffective provisions shall be replaced by a provision that corresponds to what the parties agreed or would have agreed if they had included such a provision in the Terms and Conditions.

§15 Definitions used in the terms and conditions

Working days are weekdays from Monday to Friday, excluding public holidays.

Delivery is the process of delivering the Goods to the Customer to the destination indicated by the Customer, carried out through a Carrier.

A Third Party Provider is a third party who performs the Delivery service on behalf of the Seller.

The Customer is a natural person, provided that he or she has full legal capacity, or limited legal capacity in cases regulated by generally applicable laws or provided that he or she has the consent of a statutory representative, as well as a legal person or an organisational unit without legal personality, to which generally applicable laws grant legal capacity, who concludes a contract with the Seller for the provision of Services.

A Customer Account is a panel that allows for the management of the Customer’s orders through the Shop, subject to registration and login.

Consumer is a Customer who is a natural person and concludes a contract for a purpose not directly related to his/her business or professional activity.

Basket is a functionality of the Shop which enables the Customer to complete orders of Goods.

Carrier is the entity providing Goods Delivery services in cooperation with the Seller.

Terms and Conditions are these contractual terms and conditions, the subject of which is the provision of Services electronically by the Seller to Customers, through the Shop.

Shop is a shop operated by the Seller through a website available on the Internet at URL: serpensystems.com

The Seller is Piotr Czech conducting business under the name of SPACE ELECTRONICS Piotr Czech with registered office in Poland, ŁÓDZKIE voivodship, Rawa Mazowiecka countryy, town. Rawa Mazowiecka, ul. Kochanowskiego, number 6, postal code 96-200, registered in the Central Register and Information on Business Activity conducted by the Minister of Development, under the NIP number 8351615955 and REGON number 520867050, being the service provider, administrator and owner of the Shop. Contact with the Seller is possible at the e-mail address: serpensystems@gmail.com.

Sale is a Service of sale of Goods, provided by the Seller to the Customer, the subject of which is the Seller’s obligation to transfer ownership of the Goods to the Customer and their release, and the Customer’s obligation to collect the Goods and pay the Seller a specified price.

Goods is an item presented in the Shop area by the Seller for the purpose of Sale.

Service is a service provided by the Seller to the Customer on the basis of a contract concluded between the parties via the Shop. A contract is concluded as part of an organised distance contracting system, without the simultaneous physical presence of the parties.

INFORMATION CONCERNING THE EXERCISE OF THE RIGHT OF

WITHDRAWAL FROM THE CONTRACT

INSTRUCTIONS ON WITHDRAWAL

The provisions contained in these instructions concerning the right of withdrawal by Consumers shall apply to a natural person who concludes a contract directly related to his/her business activity, when the content of that contract shows that it does not have a professional character for that person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.

Being a Consumer, you have the right to withdraw from a contract concluded in our Store within 14 days without giving any reason, subject to the cases indicated in the section “exclusion of the right of withdrawal”. The withdrawal period expires after 14 days from the day:

on which you have taken possession of the goods or on which a third party other than the carrier and indicated by you has taken possession of the goods – in the case of a contract obliging you to transfer ownership of the goods (e.g. a sales contract, a supply contract or a contract for a work which is a movable item),
the conclusion of the contract – in the case of service contracts.

To observe the withdrawal period, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

To exercise your right of withdrawal, you must inform us: SPACE ELECTRONICS Piotr Czech, Poland, ŁÓDZKIE voivodship, Rawa Mazowiecka countryy, town. Rawa Mazowiecka, ul. Kochanowskiego, number 6, postal code 96-200, e-mail: serpensystems@gmail.com, of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or e-mail).

When withdrawing from the contract, you may use the model withdrawal form, but it is not obligatory. The specimen form is attached to the terms and conditions for the provision of electronic services within the Shop.

CONSEQUENCES OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery of the goods (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without delay and in any event not later than 14 days from the day on which we are informed of your decision to exercise your right of withdrawal from this contract.

We will refund the payment using the same means of payment as you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any charges in connection with this refund. We may withhold reimbursement until you have received the item or until you provide us with proof of return, whichever event occurs first.

Please be informed that you will have to bear the direct costs of returning the item. If the item cannot be sent back by post due to its nature, you will have to bear the direct costs of returning the item.

You shall only be liable for any diminution in the value of the item resulting from your use of the item in a manner other than that which was necessary to establish the nature, characteristics and functioning of the item.

MODEL WITHDRAWAL FORM

(this form should be completed and returned only if you wish to withdraw from the contract)

Addressee: SPACE ELECTRONICS Piotr Czech, Poland, ŁÓDZKIE voivodship, Rawa Mazowiecka countryy, town. Rawa Mazowiecka, ul. Kochanowskiego, number 6, postal code 96-200 – serpensystems@gmail.com

I/We(*) hereby give notice(*) of my/our withdrawal from the contract of sale of the following goods(*)/provision of the following service(*):

Date of conclusion of the contract(*)/collection(*):

Name:

Address:

Country:

Signature:

(only if the form is sent on paper)

Date:

(*) Delete as appropriate.

CLAIM FORM

(this form may be filled in and returned in the event of a warranty claim)

Addressee: SPACE ELECTRONICS Piotr Czech, Poland, ŁÓDZKIE voivodship, Rawa Mazowiecka countryy, town. Rawa Mazowiecka, ul. Kochanowskiego, number 6, postal code 96-200

Name or surname of the Customer:

Customer’s address:

Customer’s telephone no:

Customer’s e-mail address:

As contact data, which will be used to respond to the complaint and to conduct correspondence related to it, I indicate:

□ Postal address:
□ e-mail address:

The complaint concerns:

□ contract of sale dated __________ goods:
□ a contract for the provision of another service:
□ other:

Description of the problem:

Request for complaint:

□ rectification of defect in goods or service
□ replacement of goods for goods free from defects
□ reduction of price
□ withdrawal from the contract

The seller informs that:

The goods may be covered by a manufacturer’s or distributor’s warranty. In this case, the Customer is entitled to claim the goods using the rights under the guarantee by submitting a complaint to the guarantor. Lodging a complaint to the guarantor may be done through the Seller or directly to the guarantor. The Customer may exercise the warranty rights for physical defects of the goods independently of the rights under any warranty.

Signature of the submitter:

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